Refund policy

ANTIQUENEST – RETURN & REFUND POLICY

Last Updated: October 14, 2026

At AntiqueNest, customer satisfaction is our priority. We are committed to providing quality products and a reliable shopping experience.

1. 30-DAY RETURN POLICY

We accept return requests within 30 days of the delivery date.

To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging, where applicable.
- Proof of purchase or an order number is required.

2. HOW TO REQUEST A RETURN

To request a return, please contact us at:

Email: support@antiquenest.com

Include your order number, the reason for your return, and relevant photographs if applicable.

Our customer support team will review your request and provide return instructions.

Please do not send products back without contacting us first.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Provide your order number and photographs of the product.

We will review the issue and offer an appropriate resolution, which may include a replacement or refund.

4. RETURN SHIPPING

Return shipping instructions and any applicable charges will be communicated before the return is authorized.

For damaged, defective, or incorrect products, we will provide an appropriate resolution at no additional cost to the customer.

5. REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

The time required for the refund to appear in your account depends on your bank or payment provider.

6. EXCHANGES

If you wish to exchange a product, please contact our customer support team to discuss the available options.

7. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests are subject to the order's processing and shipping status.

8. LATE OR MISSING REFUNDS

If you have not received an approved refund, please check with your bank or payment provider.

If you still need assistance, contact our support team.

9. CUSTOMER SUPPORT

For questions about returns, refunds, or exchanges, please contact:

Store Name: https://antivelle.myshopify.com/
Email: support@antivelle.com

We are committed to helping our customers enjoy a smooth and reliable shopping experience.