Return & Refund Policy

Last Updated: September 24, 2026

At Antivelle, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.

1. Return Window

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must generally be:

• Unused or in its original condition

• In the original packaging where applicable

• Free from damage caused by the customer

• Returned with the applicable order information

Some products may have additional return restrictions where permitted by applicable law.

2. How to Request a Return

Before sending an item back, please contact us at:

support@antivelle.com

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photographs, when relevant

Do not send a return to an address unless our customer service team has provided the appropriate return instructions.

3. Return Shipping Costs

For a return due to a change of mind, ordering the wrong item, or another customer preference, the customer may be responsible for the return shipping cost.

If the item is defective, damaged on arrival, incorrect, or otherwise eligible for a seller-covered return, Antivelle will review the issue and may provide appropriate return instructions.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will generally be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual timing may also depend on your bank or payment provider.

6. Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including products that are:

• Used or damaged after delivery due to customer handling

• Missing essential parts or packaging

• Made or modified specifically according to customer requirements, where applicable

• Otherwise identified as non-returnable on the applicable product page

7. Exchanges

If you would like to exchange an item, please contact us at support@antivelle.com.

Depending on product availability and the circumstances of the request, we may offer an exchange or another appropriate resolution.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the standard return process may apply.

9. Refunds for Undeliverable Orders

If an order is returned to us because of an incorrect or incomplete address provided by the customer, we may contact the customer regarding available options.

Additional shipping costs may apply where permitted.

10. Contact Us

For return or refund questions, contact:

Antivelle
185 Alpine Street
Bridgeport, CT 06610
United States

Email: support@antivelle.com
Phone: +1 (307) 427-2982