Shipping Policy
Shipping Policy
Last Updated: September 24, 2026
At Antivelle, we aim to provide a simple and reliable shipping experience for customers throughout the United States.
1. Shipping Destination
At this time, Antivelle ships orders to addresses within the United States.
Some remote locations or restricted delivery areas may have limited availability.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. public holidays.
During periods of high order volume, promotions, or unexpected circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.
3. Delivery Time
Our standard estimated delivery timeframe is:
3–7 business days after the order has been processed.
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our reasonable control.
4. Shipping Costs
Shipping costs, if applicable, will be clearly displayed during checkout before you complete your purchase.
If an item qualifies for free shipping, the applicable free-shipping offer will be displayed on the product page, cart, or checkout.
5. Order Tracking
When tracking information is available, it may be provided to you by email or through your order information.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
6. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information when placing an order.
If you notice that your shipping address is incorrect, please contact us as soon as possible at:
We will make reasonable efforts to assist before the order is shipped. Once an order has been shipped, we may not be able to change the delivery address.
7. Delayed or Lost Packages
If your order appears to be delayed, please contact us so that we can review the shipment information.
If a package is confirmed as lost by the carrier, we will work with you to determine the appropriate resolution.
8. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible.
We may request photographs or other information to help us investigate the issue with the carrier or fulfillment provider.
9. Delivery Issues
Antivelle is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, carrier delays, natural disasters, government actions, incorrect customer-provided addresses, or other unforeseen events.
10. Contact
For questions regarding shipping or your order, contact:
Antivelle
185 Alpine Street
Bridgeport, CT 06610
United States
Email: support@antivelle.com
Phone: +1 (307) 427-2982