FAQ
Frequently Asked Questions
What is Antivelle?
Antivelle is an online retail store offering a selection of general consumer products across different categories.
Where does Antivelle ship?
We currently ship orders to addresses within the United States.
How long does shipping take?
Orders are generally processed within 1–3 business days.
Standard delivery is estimated at approximately 3–7 business days after processing.
Delivery times may vary depending on the destination, carrier, holidays, weather, and other circumstances.
How can I track my order?
When tracking information is available, it may be provided by email or through your order information.
Please allow some time for tracking information to become active after shipment.
Can I cancel my order?
Please contact us as soon as possible after placing your order.
We will make reasonable efforts to cancel an order before it has been processed or shipped. Once an order has shipped, cancellation may no longer be possible.
What is your return policy?
Eligible products may generally be returned within 30 days of delivery.
Products should be unused, in original condition, and meet the requirements described in our Return & Refund Policy.
How do I request a return?
Contact us at support@antivelle.com with your order number, product information, and reason for the return.
Please wait for return instructions before sending an item back.
What if I receive a damaged or incorrect product?
Contact us as soon as possible at support@antivelle.com.
We may request photographs or other information to verify the issue. Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
When will I receive my refund?
Once an approved return has been received and inspected, the refund will generally be issued to the original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider or bank.
How can I contact Antivelle?
You can contact us through:
Email: support@antivelle.com
Phone: +1 (307) 427-2982
Address:
185 Alpine Street
Bridgeport, CT 06610
United States
Do I need an account to place an order?
No. Customers may purchase products without creating an account, provided the checkout process allows guest checkout.
Are payments secure?
Payments are processed through available secure payment providers. We use reasonable measures to help protect customer information during the checkout process.
Where can I find your policies?
You can find our Privacy Policy, Shipping Policy, Return & Refund Policy, Terms & Conditions, and Cookie Policy through the links in our website footer.
Still Have Questions?
Our customer support team is happy to help.
Email: support@antivelle.com
Phone: +1 (307) 427-2982